We hope you find our website and online shop easy and enjoyable to use. If you wish to shop with us, there are two options available for you to choose.

Shopping Online
To place an order by using our secure online ordering system click 'Add to Basket' to add an item to your basket, you will then be able to view, change the quantity or remove any of the items that you have chosen and also view postage and packaging charges. Once you have finished shopping simply click proceed to checkout where you will be able to complete your order.

Order Form
If you wish to pay by cheque 'click here' for a printable order form. Just print out the form, then fill in your order and delivery details including postage and packaging costs.  Make cheques payable to; Beth & Ellie Home Interiors. Please allow five working days for the cheque to clear before your order is dispatched.

Post your order form and cheque to; 

Deborah Lennon and Hayley Adgey
Beth and Ellie Home Interiors
Church House
7 Governors Bridge Road
Governors Gate
HILLSBOROUGH
Co Down
 BT26 6FH

Once you have placed an order online you will receive an automated confirmation email. We will then check that all of the items you have ordered are available and send you an order confirmation email. If you have paid by cheque we will also send you an order confirmation email.

Security
Website security is one of our uppermost priorities, therefore we have chosen Paypal to handle our online payment facility. This ensures that your credit card details are only handled by the secure and encrypted Paypal service. 

Delivery
Your order will be dispatched within 7 days of your order confirmation.  We will endeavour to deal with any special requests for faster delivery if required.  For items which are handmade or hand painted please allow up to 28 days.  We will do our best to keep you updated by email. (For payments made via cheque please note that goods will only be dispatched once payment has cleared.)

Postage and Packaging for the UK Mainland  and Ireland.       The price of delivery is currently set per category depending on weight, the total shipping cost will default to the heaviest item.  Range is between £1.00 - £3.95 to UK and £4.95 to Ireland. If you wish to order a small item which may cost less to parcel and post do email us, we are happy to quote! We will endeavour to post first class however depending on the weight of your parcel we may have to post as standard parcel which takes 7 - 10 days.  Please feel free to email us with any queries or delivery requests and we will do our best to accommodate you.  We reserve the right to contact you regarding postage if the parcel is extremely heavy and we cannot post it within the postage rate we have set. 

Standard delivery can take up to 3-5 working days, Parcel delivery can take between 5 - 10 days.

International Deliveries - Europe and the Rest Of The World
International deliveries are charged at cost. Please email us if you would like a quote for sending specific orders,  including the item/s code and your delivery address.

We use Royal Mail standard delivery service, should there be any significant changes we reserve the right to alter ours accordingly.

Packaging
We care about our environment and recognise that packaging can be a needless environmental waste, therefore we try to re-use packaging wherever possible.  

Stock Availability
All items we sell are subject to stock availability. If an item you have ordered is not available we will inform you via email and a refund for the cost of the item/s will be given.

Cancelling your order
If you wish to cancel your order (once accepted by us), you may do so up to the point of despatch. If you do decide to cancel your contract with us within this time, we will refund any payments made by you within 14 days.

Returns / Refund Policy
We want you to be delighted with your purchase. If you are not satisfied, please contact us within 48 hours of the receipt of your order. If you need to return your order, for an exchange or refund all we ask is that you contact us first and return your item/s in their original packaging, undamaged, unwashed and with all labels intact, within 7 working days of receipt. Please note that the parcel is the customers responsibility until it reaches us, therefore we recommend that you obtain proof of posting certificate and take advice from Royal Mail on compensation should a package become lost in the post. We regret we cannot refund any postage and packaging charges. Any refund will only be paid after we have received the goods in their original condition.

Please note we do not give refunds/exchanges on
* items returned after 7 days
* items lost or damaged during transit

We quality check every item that is dispatched, a proof of posting is also retained.

Disclaimer
We have taken every care and effort to ensure that the description and specifications of our products are correct. However, while the colour reproduction is an extremely close representation, a slight variation in the actual goods may occur. Items which have been handmade or hand painted may vary slightly to that of their picture.